Shipping policy

Shipping Policy

Snuggle Pet Store
Website: https://snugglepetstore.org

Last updated: 14th 12 December

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders or unforeseen delays, shipments may be delayed by a few days. If your shipment is significantly delayed, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times depend on your location:

Canada & United States: 5–10 business days
International Orders: 7–20 business days

Delivery delays can occasionally occur due to customs processing, carrier delays, or holidays.

Shipping Locations

We currently ship to:

Canada
United States
Selected international destinations

If your country is not available at checkout, please contact us at fleur.co.business@gmail.com for assistance.

Customs, Duties & Taxes

Snuggle Pet Store is not responsible for any customs duties, taxes, or import fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear.

Shipping Address Accuracy

Please ensure that all shipping information is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to reship the order.

Lost or Stolen Packages

Snuggle Pet Store is not responsible for lost or stolen packages that are confirmed as delivered by the carrier. If you believe your package is lost, please contact us and we will assist you in filing a claim with the carrier.

Damaged Items During Shipping

If your order arrives damaged, please contact us within 48 hours of delivery at fleur.co.business@gmail.com with:

Your order number
Photos of the damaged item and packaging

We will evaluate the issue and work to resolve it promptly.

Contact Information

If you have any questions about shipping, please contact us:

📧 Email: fleur.co.business@gmail.com

Return Address:
1677 Russell Road
Bourget, Ontario K0A 1E0
Canada