Shipping policy

Shipping Policy

Last Updated: July 19, 2026

Welcome to Snuggle Pets Store. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

All orders are processed after payment has been successfully received and verified.

Processing Time:

  • 1–5 business days (Monday–Friday, excluding public holidays)

During peak shopping periods, promotional events, or holidays, processing may take slightly longer.

Please note that processing time is separate from shipping time.

2. Order Verification

To help protect our customers from fraud, we may verify certain orders before processing.

If additional verification is required, shipping may be delayed until verification is completed.

3. Shipping Destinations

Snuggle Pets Store currently ships to most countries worldwide.

Unfortunately, we may be unable to ship to certain countries or regions due to carrier restrictions, customs regulations, or supplier limitations.

If we cannot fulfill your order, you will be notified and receive a full refund.

4. Shipping Times

Estimated delivery times vary depending on:

  • Destination country
  • Shipping method selected
  • Warehouse location
  • Customs processing
  • Carrier operations

Typical delivery estimates are:

Region Estimated Delivery
Canada 7–15 Business Days
United States 7–15 Business Days
United Kingdom 6–12 Business Days
Australia 8–18 Business Days
Europe 7–18 Business Days
Other International Locations 10–25 Business Days

These estimates are not guaranteed and may vary.

5. Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfillment centers.

You may receive multiple tracking numbers and deliveries on different dates.

You will not be charged additional shipping fees for split shipments unless clearly stated at checkout.

6. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 2–5 business days for tracking updates to appear after shipment.

7. Delivery Delays

Although we strive to deliver orders promptly, delays may occur due to factors beyond our control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Carrier delays
  • Government restrictions
  • Natural disasters
  • Other unforeseen events

Delivery estimates are provided in good faith but cannot be guaranteed.

8. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Snuggle Pets Store has no control over customs fees and cannot predict their amount.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • We cannot guarantee successful delivery.
  • Additional shipping charges may apply.
  • Refunds may not be available for orders delivered to the address entered during checkout.

Please contact us immediately if you notice an error after placing your order.

10. Undeliverable Packages

Packages returned to us due to:

  • Incorrect addresses
  • Failure to collect the package
  • Repeated delivery attempts
  • Refused deliveries

may be subject to additional shipping charges before reshipment.

Refunds may exclude shipping and handling costs.

11. Lost Packages

If your package appears lost during transit, please contact us.

After confirming the shipment status with the carrier, we will work with you to provide an appropriate resolution, which may include a replacement or refund in accordance with our Return & Refund Policy.

12. Damaged Deliveries

If your package arrives visibly damaged:

  • Take photographs before opening the package if possible.
  • Inspect the contents immediately.
  • Contact us within 7 days of delivery.

Please include photographs of:

  • The damaged item
  • The packaging
  • The shipping label

This helps us process your claim efficiently.

13. Delivery Completion

Orders are considered successfully delivered when the shipping carrier confirms delivery to the address provided during checkout.

If your tracking indicates delivery but you cannot locate your package:

  • Check around your property.
  • Ask household members or neighbors.
  • Contact the shipping carrier.
  • Contact us for further assistance.

14. Shipping Restrictions

Certain products may have shipping restrictions based on local laws or carrier regulations.

If a purchased item cannot legally be shipped to your location, we reserve the right to cancel the order and issue a full refund.

15. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time without prior notice.

The latest version will always be available on our website.

Contact Us

For shipping questions or order assistance, please contact us:

Snuggle Pets Store

Email: info.snugglepetsstore@gmail.com

Business Location: Ontario, Canada

Customer Support Hours:

Monday–Friday

9:00 AM – 5:00 PM (Eastern Time)

Average response time: 24–48 business hours