Terms of service

Terms of Service

Effective Date: July 19, 2026

Welcome to Snuggle Pets Store ("we," "our," "us," or "Snuggle Pets Store"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your province, territory, or country of residence, or you have the consent of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • All information you provide is accurate, complete, and current.

2. Online Store Terms

You agree not to:

  • Use our products or services for any unlawful purpose.

  • Violate any applicable local, provincial, national, or international laws or regulations.

  • Attempt to interfere with the security or functionality of our website.

  • Upload viruses, malware, or other harmful code.

  • Engage in fraudulent or deceptive activities.

  • Use automated tools to access or scrape our website without permission.

Violation of these Terms may result in the suspension or termination of your access to our website.

3. Products and Services

Snuggle Pets Store offers pet-related products through trusted fulfillment partners.

We reserve the right to:

  • Modify or discontinue products at any time.

  • Limit product quantities.

  • Restrict sales to certain individuals, regions, or jurisdictions where permitted by law.

  • Refuse service to anyone for legitimate business or legal reasons.

We strive to display product descriptions, specifications, images, and pricing accurately. However, minor variations in color, packaging, size, or design may occur due to supplier updates, monitor settings, or manufacturing improvements.

4. Pricing and Payments

All prices displayed on our website are shown in the currency selected during checkout unless otherwise stated.

We reserve the right to change prices without prior notice.

Accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shopify Payments

  • Apple Pay

  • Google Pay

  • Other payment methods available at checkout

Payment must be received and successfully authorized before an order is processed.

If a pricing error is discovered after an order has been placed, we reserve the right to cancel the order and issue a full refund.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Product availability.

  • Payment authorization failure.

  • Pricing or listing errors.

  • Suspected fraud.

  • Violation of these Terms.

If your order is cancelled after payment has been received, you will receive a refund using your original payment method.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delays caused by customs, shipping carriers, severe weather, public holidays, or other events beyond our reasonable control do not constitute a breach of these Terms.

Risk of loss generally passes to the customer once the carrier confirms delivery to the shipping address provided during checkout.

7. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

Refunds, replacements, and returns are handled in accordance with that policy.

Customers are encouraged to review the Return & Refund Policy before placing an order.

8. Customer Responsibilities

You agree to:

  • Provide accurate billing and shipping information.

  • Maintain current contact information.

  • Ensure someone is available to receive deliveries where appropriate.

  • Review all order details before completing your purchase.

Snuggle Pets Store is not responsible for issues resulting from incorrect information provided by the customer.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Trademarks

  • Product descriptions

  • Text

  • Images

  • Graphics

  • Icons

  • Website layout

  • Branding

  • Software and digital content

is owned by or licensed to Snuggle Pets Store and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without our prior written permission.

10. User Content

If you submit reviews, comments, photos, suggestions, testimonials, or other content to our website or customer support, you grant Snuggle Pets Store a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for business purposes, including marketing and customer service.

You confirm that your submissions do not infringe the rights of any third party.

11. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services, including payment providers and logistics partners.

We are not responsible for the content, privacy practices, products, or services of third-party websites.

Your use of those services is subject to their own terms and policies.

12. Disclaimer of Warranties

Except as required by applicable law, our products and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • Our website will operate without interruption.

  • The website will always be error-free.

  • Products will meet every customer's personal expectations.

  • Delivery times will always occur within estimated ranges.

Nothing in these Terms excludes any consumer rights that cannot legally be excluded under applicable Canadian law.

13. Limitation of Liability

To the fullest extent permitted by law, Snuggle Pets Store shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of our website.

  • Delayed deliveries.

  • Product availability.

  • Loss of profits or business opportunities.

  • Third-party carrier delays.

  • Technical interruptions.

Our total liability relating to any claim shall not exceed the amount paid by the customer for the affected order.

14. Indemnification

You agree to indemnify and hold harmless Snuggle Pets Store, its owners, employees, contractors, suppliers, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of applicable laws.

  • Your infringement of the rights of any third party.

15. Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

16. Force Majeure

Snuggle Pets Store shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.

  • Pandemics.

  • Government actions.

  • Customs inspections.

  • Labour disputes.

  • Transportation disruptions.

  • Internet outages.

  • Cybersecurity incidents.

  • Carrier service interruptions.

17. Termination

We reserve the right to suspend or terminate access to our website or services without prior notice if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or misused our services.

Any obligations that by their nature should survive termination—including payment obligations, intellectual property rights, limitation of liability, and dispute provisions—will remain in effect.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms of Service, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, and any other policies published on our website, constitute the entire agreement between you and Snuggle Pets Store regarding your use of our website and services.

21. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will be posted on this page with a revised "Effective Date."

Your continued use of the website after any changes have been published constitutes your acceptance of the revised Terms.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Snuggle Pets Store

Email: info.snugglepetsstore@gmail.com

Business Location: Canada

Customer Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (Eastern Time)

We aim to respond to all inquiries within 24–48 business hours.